Fireside Gas heating LTD
Homeprotect Cover Terms and Conditions.
Scope of Contract
1.1 Fireside Gas Heating LTD will provide the level of cover described within the ‘Plan Summary’ below. An initial inspection of the boiler and or heating and plumbing system will be required before any of the service plans can commence. If an initial service of the appliance is required upfront, then this will be chargeable if setting up a monthly service plan, if paying the annual charge then a service upfront will be included in the annual charge.
1.2 This contract is strictly a maintenance contract and is not an insurance policy.
1.3 This plan is intended for domestic boilers and residential properties only.
Plan Summary
2.1 Bronze (single gas appliance cover)
What the Services include
The Services provided under this Agreement include the maintenance and repair of the Customer’s domestic gas central heating boiler at the Property.
One Initial Inspection comprising a site visit to the Property to inspect the appliance.
One annual service of the gas boiler
Unlimited call outs throughout the year.
All parts and Labour on any repairs to the boiler.
What is not included
Repairs to the heating system, radiators, pumps, valves or heating controls
Replacement of boilers 7 years old or older
Repairs to any boilers where spare parts are not readily available
2.2 Silver (central heating system and controls)
What the Services include
The Services provided under this Agreement include the maintenance and repair of the Customer’s domestic gas central heating boiler, central heating controls, and the complete heating system, to include, pipe work, radiators, pumps and valves connected to the heating system.
One Initial Inspection comprising a site visit to the Property to inspect the appliance and system.
One annual service of the gas boiler and heating system
Unlimited callouts throughout the year
All parts and labour on any repairs to the boiler and heating system
What is not included
Repairs to the Hot water Storage cylinder, coldwater feed tanks, plumbing system
Buried pipe work, or any part of the system not readily accessible
Replacement of boilers 7 years old or older
Repairs to any boilers where spare parts are not readily available
2.3 Gold (Boiler, controls, heating system and internal Plumbing and Waste)
What the Services include
The Services provided under this Agreement include all the inclusions in the Silver plan, as well as the maintenance and repair of the domestic plumbing system at the Property
One Initial Inspection comprising a site visit to the Property to inspect the System
One annual inspection of the gas boiler and heating system
Unlimited callouts throughout the year
All parts and labour on any repairs to the boiler, heating and plumbing system, and internal waste pipes, including repair of the hot water cylinder and feed tank
What is not included
Repairs to exterior drains or guttering systems
Replacement of the hot water cylinder if 7 years old or older
Buried pipe work, or any part of the system not readily accessible
Replacement of boilers 7 years old or older
Repairs to boilers where spare parts are not readily available
General Exclusions for all policies above
Pre-existing, system design or installation faults
Underfloor heating and controls
Repair or replacement of the boiler should the engineer determine that it is beyond economical repair or if new manufacturer approved spare parts are not available for boilers 7 years old or over
Damage caused by sludge, scale or other debris in the central heating system or boiler
Damage arising as a result of disconnection from, re-connection to or interruption of the gas, electricity or water mains services to your home
Boilers over 45kW or deemed commercial boilers by their manufacturers
Steel or iron pipes linked to the central heating system
Damage caused by weather or freezing